Privacy & Security Policy

Effective Date: August 13, 2026

Men’s Signature Grooming Studio (“MSGS,” “we,” “our,” or “us”) respects your privacy and takes reasonable steps to protect the personal information you share with us through our website, scheduling platform, intake forms, business communications, and services.

This Privacy & Security Policy explains what information we may collect, how we use it, how it may be shared, how it is protected, and the choices you may have regarding your information.

1. Who We Are

Men’s Signature Grooming Studio
Website: ThinningHairStudio.com
Email: MSGS@ThinningHairStudio.com
Phone: 850-750-2343
Address: 1812 Thomasville Road, Suite 36, Tallahassee, FL 32303

2. Information We May Collect

Information You Provide Directly

We may collect information you provide when you contact MSGS, schedule an appointment, complete an intake form, submit photographs, make a payment, or receive services.

This may include:

  • name

  • email address

  • telephone number

  • appointment type

  • requested appointment date and time

  • responses submitted through scheduling forms, questionnaires, intake forms, acknowledgments, or client agreements

  • information about your hair-loss concerns, existing hair, hair system, desired appearance, lifestyle, maintenance expectations, or service history

  • photographs or video submitted or created for service documentation

  • communications sent by email, telephone, text message, website form, or scheduling platform

  • payment status, transaction information, or billing-related records associated with a booking or service

MSGS does not intentionally maintain full payment-card numbers in its own local business records.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by Squarespace or other technology providers, including:

  • IP address

  • browser type

  • device information

  • pages visited

  • referring website or source

  • approximate location information

  • website usage and interaction data

  • cookies and similar technologies

3. How We Use Information

We may use personal information to:

  • respond to inquiries

  • schedule, confirm, reschedule, and manage appointments

  • conduct Discovery Calls and Strategy Sessions

  • provide hair-replacement, installation, maintenance, and related services

  • prepare for appointments and service planning

  • maintain client service records and service history

  • document hair systems, service results, maintenance history, and replacement planning

  • send appointment reminders, confirmations, follow-ups, and service-related communications

  • process authorized booking payments, balances, refunds, or other transactions

  • administer policies, agreements, and client acknowledgments

  • improve our website, scheduling process, services, and client experience

  • measure website and marketing performance

  • prevent fraud, misuse, unauthorized transactions, or other improper activity

  • maintain accounting, tax, dispute, and business records

  • comply with applicable legal or regulatory obligations

4. Scheduling, Intake Forms, and Client Records

MSGS uses Acuity Scheduling, a Squarespace service, to manage online appointments and certain client intake information.

When scheduling a paid appointment, clients may be required to complete intake forms, questionnaires, acknowledgments, or agreements applicable to the service selected.

Information collected through these forms may become part of the client’s business or service record and may be used for appointment preparation, service planning, documentation, communication, and future client care.

The free Discovery Call may use a separate pre-call form appropriate to that service.

5. Photographs and Service Documentation

MSGS may collect photographs or video submitted by the client or created in connection with a Strategy Session or service.

Internal service-documentation media may be used for purposes such as:

  • service planning

  • documenting starting condition

  • before-and-after comparison

  • quality review

  • maintenance planning

  • replacement planning

  • client recordkeeping

Public marketing or promotional use requires separate client authorization as described in the MSGS Photo & Media Policy.

Consent to internal service documentation does not automatically constitute consent to public marketing use.

6. Communications

When you provide your telephone number, email address, or other contact information, MSGS may use that information for communications related to your inquiry, appointment, service, payment, policy acknowledgment, or client relationship.

These communications may include:

  • appointment confirmations

  • reminders

  • scheduling changes

  • service instructions

  • follow-up communications

  • payment or balance notices

  • policy-related messages

  • responses to questions or requests

Marketing communications, when used, may be subject to separate consent or opt-out options where applicable.

7. Payments

Paid MSGS appointments generally require a booking payment at the time of scheduling, with the remaining balance due before the service begins, according to the current Booking, Cancellation & Payment Policy.

Payments may be processed by third-party payment processors connected to Acuity, Squarespace, Square, or another business platform selected by MSGS.

Payment processors may collect information necessary to authorize and complete transactions in accordance with their own privacy and security practices.

MSGS does not intentionally store complete payment-card numbers in its own local business records.

8. Cookies, Analytics, and Website Technology

Our website may use cookies and similar technologies to:

  • operate website functionality

  • understand visitor activity

  • analyze website performance

  • identify referral sources

  • remember certain preferences

  • measure marketing effectiveness

  • support advertising or related website functions where enabled

Squarespace and integrated third-party services may place or use cookies according to their own technologies and privacy practices.

Visitors may be able to manage certain cookie preferences through browser settings or website cookie controls where available.

9. How We May Share Information

MSGS does not sell personal information as part of its ordinary business operations.

We may disclose or provide access to information when reasonably necessary to:

  • Squarespace and Acuity Scheduling

  • payment processors

  • client-management or business-management systems used by MSGS

  • email, communications, analytics, website, technology, or business-support vendors

  • accounting, legal, tax, insurance, or other professional advisors

  • law-enforcement, regulatory, court, or government authorities when legally required

  • protect the rights, safety, property, or legitimate interests of MSGS, our clients, or others

  • complete a sale, merger, restructuring, transfer, or succession of the business

Service providers may process information according to their own contractual, privacy, and security obligations.

10. Sensitive Information

MSGS is a grooming and non-surgical hair-replacement studio, not a medical provider.

Clients should not submit unnecessary highly sensitive information through general website forms, email, text messages, or other ordinary communications.

Please do not send information such as:

  • Social Security numbers

  • insurance account information

  • extensive medical records

  • detailed medical diagnoses unrelated to the requested service

  • financial-account passwords

  • other confidential information not reasonably necessary for MSGS to provide the requested service

When MSGS requests limited information concerning scalp sensitivity, allergies, adhesive sensitivity, or similar service-related considerations, that information is collected only to assist with service planning and client care.

11. Security Measures

MSGS uses reasonable administrative, technical, and operational safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Measures may include:

  • password-protected business systems

  • limiting access to client information

  • secure account-access practices

  • use of reputable website, scheduling, payment, and business-management providers

  • maintaining client records in systems selected for legitimate business use

  • using available security controls provided by those platforms

No website, storage system, email service, text message, internet transmission, or electronic platform can be guaranteed to be completely secure.

12. Data Retention

MSGS retains personal information for as long as reasonably necessary for legitimate business purposes, which may include:

  • providing services

  • maintaining client records and service history

  • maintenance and replacement planning

  • resolving disputes

  • documenting transactions

  • enforcing agreements and policies

  • fraud prevention

  • accounting and tax requirements

  • legal or regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

13. Your Choices and Privacy Requests

You may contact MSGS to:

  • request access to certain personal information maintained about you

  • request correction of inaccurate information

  • request deletion of certain information where appropriate and legally permitted

  • withdraw marketing consent

  • opt out of certain marketing communications

  • ask how your information is being used

Some information may need to be retained for legitimate business, contractual, transaction, dispute-resolution, tax, legal, or recordkeeping purposes.

MSGS may request reasonable verification of identity before fulfilling a privacy-related request.

14. Third-Party Services and Links

The MSGS website and communications may contain links or integrations involving third-party services such as:

  • Squarespace

  • Acuity Scheduling

  • payment processors

  • Google

  • Google Maps

  • social-media platforms

  • other business tools selected by MSGS

These services operate under their own privacy, security, and data practices. MSGS is not responsible for the privacy practices of independent third-party services outside our control.

15. Children’s Privacy

The MSGS website and services are intended primarily for adults.

We do not knowingly collect personal information online from children under 13 for independent use.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to address the information as appropriate.

16. Changes to This Policy

MSGS may update this Privacy & Security Policy as our services, technology, business practices, or legal requirements change.

The current version will be posted on the MSGS website with its effective date.

Material changes may also be communicated through other reasonable means when appropriate.

17. Related MSGS Policies

This Privacy & Security Policy should be read together with applicable MSGS policies, including:

  • Booking, Cancellation & Payment Policy

  • Photo & Media Policy

  • applicable booking forms, acknowledgments, releases, and client agreements

18. Contact Us

Questions, concerns, or privacy-related requests may be directed to:

Men’s Signature Grooming Studio
1812 Thomasville Road, Suite 36
Tallahassee, FL 32303

Email: MSGS@ThinningHairStudio.com
Phone: 850-750-2343
Website: ThinningHairStudio.com