MSGS Studio Policies
Booking, Cancellation, and Deposit Policy
Effective Date: August 8, 2026
At Men’s Signature Grooming Studio, appointment times are reserved specifically for each client. The following policy is intended to keep scheduling clear, protect reserved studio time, and outline how consultation fees and booking deposits are handled.
Booking Payment Requirement
A 50% booking payment is required to reserve all paid appointments and services with Men’s Signature Grooming Studio. The remaining 50% balance is due before the scheduled service begins. Free Discovery Calls do not require a booking payment.
Cancellation and Rescheduling
Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time.
Requests to cancel or reschedule may be submitted through the booking link, by text, by email, or by direct contact with the studio. The official cancellation or rescheduling time will be based on the timestamp of the message or booking-system request received.
Consultation Policy
Hairline Restoration Strategy Session Policy
The Hairline Restoration Strategy Session is $97. A 50% booking payment is required at the time of scheduling, and the remaining balance is due before the session begins.
The Strategy Session fee is a separate professional planning fee and is not credited toward a Hair Replacement Package or another service.
Appointments may be rescheduled with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, same-day cancellations, or no-shows result in forfeiture of the applicable booking payment.
Installation Reservation Deposit Policy
Hair Replacement Package Booking Policy
For an approved Hair Replacement Package, a 50% booking payment is required to reserve the applicable appointment and begin fulfillment of the approved service plan. The remaining 50% balance is due before the service begins.
The MSGS Signature Hair Replacement Package is currently $950 and includes an approved stock hair system and professional installation.
Premium, custom, specialty, or otherwise non-standard hair systems may require a different quoted investment.
Once a hair system has been ordered, allocated, customized, prepared, or otherwise committed specifically for the client, the applicable product portion of the transaction may be non-refundable, except where required by law or in cases of studio error.
Appointments canceled with less than 24 hours’ notice, canceled the same day, or resulting in a no-show may result in forfeiture of the applicable booking payment.
Maintenance Appointment Policy
Maintenance appointments require a 50% Booking Payment at the time of booking to reserve the appointment.
The 50% Booking Payment will be applied toward the maintenance service total at the time of the appointment.
Maintenance appointments canceled with less than 24 hours’ notice, canceled the same day, or resulting in a no-show will result in forfeiture of the 50% Booking Payment.
Maintenance appointments require a 50% booking payment at the time of booking. The remaining 50% balance is due before the maintenance service begins.
Late Arrival Policy
Clients are expected to arrive on time for all appointments.
Clients arriving more than 15 minutes late may need to be rescheduled if there is not enough time to complete the service properly, safely, and without disrupting the studio schedule. When appropriate, late arrival may also result in a shortened service.
If an appointment must be rescheduled due to arrival more than 15 minutes late, it will be treated as a late cancellation under this policy, and the applicable consultation fee or deposit may be forfeited.
No-Show Policy
Failure to attend a scheduled appointment without notice will be treated as a no-show.
No-show outcomes are as follows:
Hairline Restoration Strategy Session: applicable 50% booking payment forfeited
Hair Replacement appointments: applicable 50% booking payment forfeited
Maintenance appointments: applicable 50% booking payment forfeited
Repeated no-shows or repeated last-minute cancellations may result in refusal of future bookings.
Emergency Consideration
Courtesy exceptions for true emergencies may be granted at the sole discretion of the studio and are only valid if confirmed by the studio. Exceptions are not guaranteed.
Refunds and Fee Reversals
Any approved refund, fee reversal, or account credit will be issued to the original payment method used for the transaction. Please allow up to 10 business days for processing, in addition to any time required by the card issuer to post the credit.
Policy Acknowledgment
By booking an appointment with Men’s Signature Grooming Studio, the client confirms that they have read, understood, and agreed to this policy, including the booking-payment, cancellation, rescheduling, no-show, balance-due, and refund terms applicable to the selected service.